basa18 Privacy Policy

1 Introduction

basa18 is a trusted online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users. This Policy explains in detail what personal information basa18 collects, why it is collected, how it is stored, and under what circumstances it may be shared with third parties.

This Privacy Policy should be read together with our Terms and Conditions and Responsible Gaming policy. These policies complement each other and together define your rights and our obligations.

We use SSL encryption and modern security technology to keep your information safe. basa18 never sells or rents your information without your permission.

2 Types of Personal Information Collected

During registration and use of the basa18 platform, we may collect the following types of information:

• Identity information: your full name, date of birth, and nationality.
• Contact information: email address and mobile number.
• Financial information: bKash, Nagad, or Rocket account number (used only to verify transactions).
• Identity verification documents: a copy of your National ID (NID) or passport (as part of the KYC process).
• Device and technical information: IP address, browser type, operating system, and device identifier.
• Usage information: your activity on the platform, betting history, and records of deposits and withdrawals.
• Communication records: your conversations with us via live chat or email.

3 Cookies and Automatic Data Collection

basa18 uses cookies and similar technologies to keep the platform running smoothly. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential cookies: to maintain your login session and run the core platform functions.
• Functional cookies: to remember your preferences and settings.
• Analytical cookies: to monitor platform usage and improve our services.

You can block cookies by changing your browser settings, but doing so may affect some platform functionality.

4 Why We Use Your Information

basa18 uses collected information only for specific and legitimate purposes. These purposes are:

• Account management: to create, verify, and manage your account.
• Transaction processing: to complete deposit and withdrawal transactions via bKash, Nagad, or Rocket.
• Identity verification (KYC): to comply with applicable regulations and prevent fraud.
• Customer support: to resolve your issues via live chat or email.
• Bonuses and promotions: to provide benefits such as the 200% welcome bonus or VIP cashback.
• Security: to detect and prevent unauthorized access and fraudulent activity.
• Responsible gaming: to identify unusual playing patterns and help protect players.
• Service improvement: to enhance the platform experience and functionality.
• Legal obligations: to comply with applicable laws and regulations.

5 Marketing Communications

With your consent, we may send you emails about new basa18 promotions, bonus offers, and gaming updates. Every marketing email will include an option to unsubscribe. You may request to stop receiving marketing communications at any time.

Please note: stopping marketing communications will not affect important messages related to account management, transaction confirmations, or security.

6 Circumstances for Sharing Information

basa18 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:

• Payment processors: only the information necessary to complete transactions via bKash, Nagad, or Rocket.
• Technology service providers: contracted partners for platform operation, hosting, and security services.
• Game software providers: information necessary to deliver gaming services.
• Legal authorities: to the relevant authority in response to a court order or legal claim.
• Fraud prevention agencies: to detect and prevent fraudulent activity.

All third parties are bound by a confidentiality agreement with us and may use your information only for specified purposes.

7 International Data Transfers

Our servers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that the same standard of protection described in this Policy applies there as well. International data transfers are always carried out in compliance with applicable law.

8 Data Retention Period

basa18 retains your personal information for as long as your account is active or as needed to provide services. After an account is closed, information may still be retained for the following reasons:

• For a defined period to meet legal obligations.
• To resolve disputes or establish legal claims.
• To maintain fraud prevention records.
• KYC documents for a period required by applicable regulations.

Once the retention period ends, information is securely deleted or anonymized.

9 Security Measures

basa18 applies industry-standard security technologies and practices to keep your personal information safe:

• SSL encryption: all data transferred between your browser and our servers is encrypted.
• Secure password storage: passwords are never stored in plain text; they are protected using hashing methods.
• Two-factor authentication: the option to add an extra layer of security to your account.
• Access controls: only authorized staff may access your information for specific, necessary purposes.
• Regular security reviews: routine audits to identify and address system vulnerabilities.
• Data backup: secure backups to protect against data loss or damage.

While we make every effort to ensure maximum security, no digital system is 100% secure. You are also responsible for keeping your login details confidential.

10 Your Rights Over Your Personal Information

As a basa18 user, you have the following rights over your own information:

• Right of access: you may request to see what information we hold about you.
• Right to rectification: you may request correction of inaccurate or incomplete information.
• Right to erasure: you may request deletion of your information in certain circumstances.
• Right to restrict processing: in some cases, you may request that the use of your information be limited.
• Right to data portability: you may request a copy of your information in a structured format.
• Right to object: you may object to the use of your information for marketing purposes.

To exercise these rights, contact us via 24/7 live chat on the platform or by email at [email protected]. We will aim to respond to your request within 30 business days.

Please note: it may not always be possible to delete or restrict certain information due to legal obligations, fraud prevention, or applicable regulations.

11 Status of Information After Account Closure

If you request to close your basa18 account, we will deactivate your active account. However, information required for legal obligations, transaction records, and fraud prevention may be retained for the period set by law. Marketing communications will stop after account closure.

14 Privacy Policy Updates

basa18 reserves the right to change or update this Privacy Policy from time to time. If significant changes are made, we will notify you by email or through a notice on the platform. Continuing to use the platform after changes are made will be considered acceptance of the updated Policy.

Each updated version will clearly state the date of the changes. We keep records of previous versions, which can be made available on request.

15 Privacy Complaints

If you believe your privacy rights have been violated or if you have any questions about this Policy, please contact us:

• 24/7 Live Chat: speak with us directly in Bengali on the platform.
• Email: [email protected]

We take all privacy-related complaints seriously and work to resolve them promptly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.

16 Other Policies and Links

This Privacy Policy is connected to our other policies. For more information, please visit the pages below:

• Terms and Conditions — the complete rules for using the platform.
• Responsible Gaming — our commitment to a safe and healthy gaming experience.
• About Us — an introduction to basa18 and our goals.
• FAQ — answers to common questions.